Terms and Conditions​

Last updated: 11 September 2026

1. About These Terms

These Terms and Conditions govern your access to and use of the websites, online services, content and other digital properties operated by Excellent Sense Pty Ltd (ABN 36 168 974 945), as well as Services purchased or provided where these Terms form part of the applicable agreement.

Excellent Sense Pty Ltd operates a number of registered business names, including STEXEN Solutions, STEXEN Consulting, STEXEN Studio, and STEXEN Academy.

In these Terms:

• “Excellent Sense”, “we”, “us” and “our” mean Excellent Sense Pty Ltd.
• “STEXEN” is used as a convenient collective reference to the STEXEN-related brands and activities operated by Excellent Sense Pty Ltd. It is not intended to represent a separate legal entity or registered business name.
• “Website” or “Websites” means websites, landing pages, assessment pages, booking pages, portals and other online properties operated by or on behalf of Excellent Sense Pty Ltd.
• “Services” includes consulting, advisory, assessments, strategy services, workshops, training, mentoring, design, technology, digital services and other professional services that we may provide.

By accessing or using one of our Websites, you agree to these Terms.

Where you purchase or engage us to provide Services and these Terms are incorporated into that purchase or engagement, these Terms also apply to those Services together with any applicable service description, checkout information or separate written agreement.

If you do not agree with these Terms, you should discontinue use of the relevant Website and should not purchase or use Services governed by these Terms.

2. Legal Entity and Business Names

All contracts, transactions and business activities conducted under STEXEN Solutions or another business name operated by Excellent Sense Pty Ltd are ultimately conducted by Excellent Sense Pty Ltd, unless expressly stated otherwise in a written agreement.

Use of a business or brand name on a Website does not create a separate legal entity.

References to STEXEN or a STEXEN division are therefore references to activities operated by Excellent Sense Pty Ltd.

3. Purpose of Our Websites

Our Websites provide information about our business, capabilities, services, frameworks, assessments, insights, resources and other activities.

Website content is provided for general informational and educational purposes unless we expressly state otherwise.

Nothing on a Website creates a client, advisory, fiduciary, employment, partnership, joint venture or other professional relationship merely because you:

• visit the Website;
• download information;
• complete an assessment;
• subscribe to communications;
• contact us;
• attend an introductory or strategy session; or
• interact with online content.

A formal client relationship arises where we agree to provide Services through a written agreement, proposal, quotation or other express confirmation, or where you purchase a Service through an authorised checkout or payment process and accept the terms applicable to that Service.

4. Professional and Strategic Information

Information published by us may relate to matters such as:

• business strategy;
• transformation;
• service design and service architecture;
• leadership;
• organisational capability;
• artificial intelligence;
• technology;
• marketing;
• operational performance;
• stakeholder experience;
• governance;
• business growth; and
• related subjects.

This information is general in nature.

It should not be treated as legal, financial, tax, accounting, investment, employment, cybersecurity, medical or other regulated professional advice.

You remain responsible for obtaining appropriate professional advice and evaluating information according to your particular circumstances.

5. Assessments, Tools and Reports

We may provide assessments, questionnaires, maturity models, calculators, frameworks, reports, scores, recommendations or other diagnostic tools.

These tools are designed to support reflection, discussion and decision-making.

Unless expressly stated otherwise:

• results are based on information supplied by the participant;
• results may involve assumptions, scoring methodologies or automated processing;
• results are indicative rather than guarantees;
• assessments do not represent an audit, certification or formal assurance engagement;
• they should not be relied upon as the sole basis for a significant business decision; and
• no particular commercial, operational or financial result is guaranteed.

Organisations should consider assessment outputs together with their own circumstances, evidence and appropriate professional advice.

6. AI-Enabled Features and Content

Some of our Services, tools, processes or content may use artificial intelligence, automation or other technology.

AI-generated or AI-assisted outputs may contain inaccuracies, incomplete information or unexpected results.

Where appropriate, users should independently verify information before relying upon it.

We do not warrant that AI-generated content will always be accurate, complete, current, error-free or suitable for a particular purpose.

Nothing in this clause excludes rights or obligations that cannot lawfully be excluded.

7. Client Engagements and Additional Terms

These Terms primarily govern use of our Websites and also apply to Services where they are incorporated into the applicable purchase or engagement.

Where we provide consulting, advisory, training, mentoring, Studio, Academy, technology, implementation or other professional Services, additional or more specific terms may be contained in:

• proposals;
• statements of work;
• engagement agreements;
• service agreements;
• order forms;
• project schedules;
• quotations;
• checkout or purchase information; or
• other written agreements.

A professional Services engagement may also arise where you purchase a Service through an authorised checkout or payment process and accept the terms applicable to that Service. In those circumstances, the applicable service description, checkout or purchase information and these Terms together form part of the agreement governing the Service.

If there is an inconsistency between these Terms and a separate written agreement governing particular Services, the separate written agreement will prevail to the extent of that inconsistency.

8. Fees and Payments

Where fees are payable, prices and payment conditions will be communicated through the relevant proposal, quotation, order form, checkout page, invoice, service description or service agreement.

Unless stated otherwise:

• prices are expressed in Australian dollars;
• applicable taxes may be added where required;
• payment must be made by the specified due date; and
• you are responsible for ensuring payment information supplied by you is accurate and authorised.

Payments may be processed by third-party payment providers such as Stripe, PayPal or financial institutions.

Their own terms and privacy practices may also apply.

9. Cancellations and Refunds

Cancellation, rescheduling and refund conditions for professional Services may be specified in the relevant proposal, booking terms, service agreement, checkout information or other applicable documentation.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

Where the Australian Consumer Law applies, consumers may have rights and remedies if goods or services fail to comply with applicable consumer guarantees.

Unless otherwise agreed by us or required by applicable law, we are not required to provide a refund merely because a customer changes their mind, no longer requires a Service, or decides not to proceed after purchasing a Service.

Specific conditions applying to Strategic Advisory packages are set out in Section 10.

10. Strategic Advisory Services

Where you purchase a STEXEN Strategic Advisory package, the package provides prepaid access to strategic advisory services for the advisory capacity, validity period and other inclusions specified at the time of purchase. Package names, inclusions and pricing may vary from time to time.

Strategic Advisory is designed to provide flexible strategic thinking, analysis, planning and decision support. Depending on the matter, advisory work may include:

• discussions and meetings;
• reviewing business issues, ideas and opportunities;
• research and investigation;
• reviewing and analysing documents, proposals, plans or other information;
• strategic analysis and decision support;
• evaluating options, risks and trade-offs;
• strategic planning and prioritisation;
• high-level solution design and direction;
• roadmaps and action plans;
• written strategic advice and recommendations;
• reports and presentations used to develop or communicate strategic advice;
• participation in relevant meetings with the client or third parties; and
• other work reasonably required to develop or communicate our strategic advice.

Time spent performing substantive advisory work, including necessary preparation, research, review, analysis and preparation of advisory outputs, forms part of the purchased advisory hours.

Routine administrative activities such as arranging appointments or issuing invoices are not ordinarily treated as advisory time.

Scope, Suitability and Declining Work

STEXEN Strategic Advisory is intended for business-related matters within areas where STEXEN reasonably considers that it has relevant capability, experience or expertise. Purchase of a Strategic Advisory package does not require STEXEN to accept or undertake every request submitted by a client.

STEXEN may decline, limit or discontinue work on a particular request where we reasonably consider that:

• the matter falls outside STEXEN’s capabilities, expertise or strategic focus;
• the matter requires legal, accounting, financial, medical or other regulated or specialist professional advice that STEXEN is not authorised or appropriately qualified to provide;
• appropriate specialist expertise is required;
• an actual or potential conflict of interest exists;
• the requested work presents a legal, ethical, professional, reputational or other material concern;
• the requested work falls outside the intended scope of Strategic Advisory; or
• STEXEN otherwise reasonably considers that it would not be appropriate to undertake or continue the requested work.

Advisory time will not be deducted for work that STEXEN declines to undertake. Where only a particular request is unsuitable, the client may use their remaining advisory capacity for another suitable matter during the applicable validity period.

Where STEXEN determines that it cannot appropriately provide the Strategic Advisory service for the client’s intended purpose and terminates the Strategic Advisory engagement on that basis, STEXEN will refund prepaid advisory fees attributable to unused advisory capacity, except to the extent otherwise permitted or required by applicable law.

Different arrangements may apply where STEXEN suspends or terminates an engagement because of a client’s breach of these Terms, unlawful or inappropriate conduct, material misrepresentation, non-payment, failure to cooperate reasonably, misuse of STEXEN’s services or work, or other circumstances attributable to the client. Any refund, credit or other remedy in those circumstances will be determined in accordance with these Terms and applicable law.

Commencement of Advisory Work

Clients may submit matters for Strategic Advisory during the applicable package validity period.

STEXEN may review a submitted matter before commencing substantive advisory work to confirm that the request is appropriate for Strategic Advisory and within STEXEN’s professional scope.

Routine review undertaken solely to determine whether STEXEN can accept a request will not ordinarily be deducted from the client’s advisory capacity.

Advisory Time

Advisory time is recorded in 15-minute increments.

Scheduled meetings and sessions are subject to STEXEN’s availability and mutual agreement. Purchase of an advisory package does not guarantee immediate or on-demand availability.

Unless otherwise stated at the time of purchase:

• a 2-hour Strategic Advisory package is valid for 90 days from the date of purchase;
• a 5-hour Strategic Advisory package is valid for 4 months from the date of purchase; and
• a 10-hour Strategic Advisory package is valid for 6 months from the date of purchase.

Unused advisory hours expire at the end of the applicable validity period unless an extension is agreed by us in writing.

Purchased advisory hours are intended for the purchasing client and may not be transferred to another person or organisation without our prior agreement.

Cancellations, Rescheduling and Non-Attendance

A scheduled Strategic Advisory session may be rescheduled by providing at least 24 hours’ notice, subject to STEXEN’s availability.

Where less than 24 hours’ notice is provided, or the client does not attend a confirmed session, we may deduct the scheduled advisory time from the client’s remaining balance.

Where a client arrives late or is unavailable for part of a confirmed booking, the time reserved for that booking may still be deducted from the available advisory balance.

If STEXEN needs to reschedule a confirmed session, no advisory time will be deducted for the affected session and a replacement time will be arranged by mutual agreement.

Unused Hours and Refunds

Strategic Advisory packages are prepaid.

Except where required by applicable law, expressly provided under these Terms, or otherwise agreed by us in writing, Strategic Advisory packages and unused advisory hours are non-refundable, including where the client:

• changes their mind;
• decides not to proceed with or continue using the Service;
• no longer requires the advisory support; or
• does not use all purchased hours within the applicable validity period.

Expired or unused hours have no cash or credit value unless otherwise provided under these Terms, agreed by us in writing, or required by law.

Nothing in this section excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

In-Person Advisory and Travel

Strategic Advisory is ordinarily provided remotely.

In-person meetings or attendance may be agreed where appropriate and are subject to availability.

Where travel is required, additional charges may apply for travel time and reasonable travel-related expenses, including transport, parking, tolls, flights or accommodation where applicable.

Any material additional travel charges or expenses will be communicated and agreed before the relevant in-person engagement is confirmed.

Advisory and Implementation

Strategic Advisory covers the work reasonably required to develop, shape and communicate strategic advice. This may include high-level solution design, strategic plans, roadmaps, reports, presentations and other advisory outputs.

It does not automatically include implementation, production, development or ongoing operational execution of the recommended solution.

Where advisory work identifies a requirement for implementation or other substantial professional Services, those Services will be discussed and scoped separately before the work is undertaken.

Clients are not required to engage STEXEN to implement recommendations arising from Strategic Advisory.

11. Intellectual Property

Unless otherwise stated, intellectual property appearing on or made available through our Websites or developed by us in providing Services is owned by, licensed to, or used with permission by Excellent Sense Pty Ltd.

This may include:

• text;
• graphics;
• photographs;
• videos;
• audio;
• designs;
• methodologies;
• frameworks;
• models;
• assessments;
• questionnaires;
• reports;
• diagrams;
• templates;
• training materials;
• software;
• website design;
• databases;
• presentations;
• publications; and
• other content or materials.

Copyright and other intellectual property rights may exist regardless of whether a trade mark has been registered.

Unless otherwise agreed in writing, our pre-existing intellectual property, methodologies, frameworks, models, tools, templates, know-how and other proprietary materials remain our property.

Where we provide a client with reports, presentations, roadmaps, recommendations or other advisory deliverables as part of a paid Service, the client may use those deliverables for its legitimate internal business purposes, subject to payment of applicable fees and any specific terms agreed for the engagement.

Unless we give prior written permission, you must not:

• reproduce substantial portions of our proprietary content other than as reasonably necessary for permitted internal use;
• republish or commercially distribute it;
• sell or sublicense it;
• modify and represent our proprietary material as your own;
• create competing commercial products or services substantially derived from it;
• systematically extract or scrape content;
• use automated means to build a dataset from our proprietary content;
• use our proprietary assessments, frameworks or methodologies to provide competing commercial services; or
• remove copyright, attribution or proprietary notices.

Nothing in this section is intended to claim ownership of intellectual property or materials owned by a client or third party and supplied to us for the purpose of providing Services.

12. STEXEN Names and Branding

STEXEN-related names, logos, design elements, service names and other branding may be used by Excellent Sense Pty Ltd in connection with its business activities.

Nothing on our Websites or in our Services grants you any licence or right to use those names, logos or branding except with our prior written permission or as otherwise permitted by law.

We do not represent in these Terms that STEXEN or any associated name is a registered trade mark unless and until such registration exists.

13. User and Client Submissions

If you provide information or materials through:

• forms;
• assessments;
• questionnaires;
• bookings;
• surveys;
• emails;
• comments;
• file uploads;
• meetings;
• advisory engagements; or
• other interactions,

you are responsible for ensuring that:

• the information is accurate to the best of your knowledge;
• you are authorised to provide it;
• providing it does not infringe another person’s rights; and
• it does not contain unlawful, malicious or harmful material.

You should not provide confidential third-party information unless you have authority to do so.

Where you provide information or materials for the purpose of receiving Services, you authorise us to use those materials to the extent reasonably necessary to provide the applicable Services.

14. Acceptable Use

You must not use our Websites:

• unlawfully or fraudulently;
• to infringe another person’s rights;
• to interfere with Website security or operation;
• to distribute malware or malicious code;
• to obtain unauthorised access to systems or information;
• to impersonate another person;
• to conduct unauthorised automated scraping or extraction;
• to reverse-engineer restricted functionality where prohibited by law;
• to overwhelm or disrupt Website infrastructure; or
• for activities reasonably likely to damage us, our users or third parties.

We may restrict access where reasonably necessary to protect our Websites, systems, users or legitimate business interests.

15. Third-Party Websites, Information and Services

Our Websites or Services may contain, refer to, review or interact with third-party websites, platforms, applications, documents, products, providers or services.

We do not control third parties and are not responsible for their:

• content;
• availability;
• security;
• representations;
• products;
• services; or
• privacy practices.

A link, reference, review or interaction with a third party does not necessarily constitute our endorsement.

Where you ask us to review third-party information, attend meetings with third parties or provide strategic advice relating to third-party products, proposals or services, our advice may depend on the information made available to us at that time.

You should review applicable third-party terms and undertake appropriate due diligence before entering into arrangements with third parties.

16. Website Availability

We seek to maintain reliable Websites but do not guarantee uninterrupted or error-free operation.

We may:

• update content;
• change functionality;
• restrict access;
• suspend services;
• perform maintenance; or
• discontinue Website features

at any time where reasonably necessary.

17. Accuracy and Currency

We endeavour to provide useful and accurate information.

However, business, regulatory, technological and market conditions change.

Except to the extent required by law, we do not guarantee that Website content is always:

• complete;
• current;
• accurate;
• suitable for every circumstance; or
• free from errors.

18. Results and No Guarantee

Examples, case studies, projections, estimates, recommendations and statements about possible outcomes are illustrative unless expressly stated otherwise.

Business outcomes depend upon many factors outside our control, including decisions and actions taken by clients and third parties.

We therefore do not guarantee:

• increased revenue;
• reduced costs;
• specific profitability;
• particular conversion rates;
• business growth;
• AI performance;
• transformation outcomes;
• leadership outcomes;
• marketing performance; or
• any other specific result.

Strategic advice, recommendations, plans and roadmaps are intended to support informed decision-making. The client remains responsible for deciding whether and how to act on them and for the consequences of implementation, except to the extent otherwise required by applicable law.

19. Limitation of Liability

To the maximum extent permitted by law, Excellent Sense Pty Ltd is not liable for indirect, incidental, consequential or special loss arising solely from use of, or inability to use, our Websites or general informational content.

Where liability cannot lawfully be excluded, any limitation applies only to the maximum extent permitted by law.

Nothing in these Terms is intended to exclude, restrict or modify rights, guarantees, remedies or liabilities that cannot lawfully be excluded, restricted or modified.

20. Indemnity

To the extent permitted by law, you agree to indemnify Excellent Sense Pty Ltd against reasonable losses, liabilities, costs or expenses resulting from your unlawful use of our Websites, infringement of third-party rights, or material breach of these Terms.

This provision does not apply to the extent that the relevant loss was caused by our own negligence, unlawful conduct or breach of applicable law.

21. Privacy

Our collection and handling of personal information is described in our Privacy Policy.

By using our Websites or providing information in connection with our Services, you acknowledge that personal information may be handled in accordance with that policy and applicable law.

22. Changes to These Terms

We may update these Terms from time to time.

The current version will be published on our Website with an updated revision date.

Material changes may also be communicated using other reasonable methods where appropriate.

Changes to these Terms do not retrospectively alter separately agreed material terms of an existing paid engagement unless permitted by the applicable agreement or law.

Continued use of a Website after an update constitutes acceptance of the revised Terms to the extent permitted by law.

23. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Subject to any rights that cannot lawfully be excluded, disputes relating to these Terms are subject to the jurisdiction of the courts of Victoria and applicable Commonwealth courts.

24. Contact

Questions regarding these Terms can be submitted through the Contact Us button on this website.