Privacy Policy

Last updated: 9 September 2026

1. About This Privacy Policy

Excellent Sense Pty Ltd respects the privacy of individuals who interact with our businesses, websites and services.

This Privacy Policy explains how we collect, use, disclose, store and otherwise handle personal information.

The legal entity responsible for this Privacy Policy is:

Excellent Sense Pty Ltd
ABN 36 168 974 945
Australia

Excellent Sense Pty Ltd operates registered business names including STEXEN Solutions, STEXEN Consulting, STEXEN Studio and STEXEN Academy.

For convenience, references to “STEXEN” in this Privacy Policy collectively describe relevant STEXEN-related brands, services and activities operated by Excellent Sense Pty Ltd.

“STEXEN” does not refer to a separate legal entity.

In this Privacy Policy, “we”, “us” and “our” mean Excellent Sense Pty Ltd.

2. Scope

This Privacy Policy applies to personal information collected through or in connection with our:

• websites;
• landing pages;
• assessments and evaluations;
• forms;
• booking systems;
• email communications;
• marketing activities;
• events;
• consulting and advisory engagements;
• workshops and training;
• mentoring;
• digital platforms;
• customer and prospective customer interactions; and
• other business activities.

Different or supplementary privacy notices may apply to particular services where appropriate.

3. Applicable Privacy Law

We handle personal information in accordance with applicable Australian privacy and data protection laws.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us or a particular activity, we seek to comply with those obligations.

We also seek to apply reasonable privacy and information-handling practices across our activities regardless of whether a particular statutory obligation applies.

Where individuals are located in another jurisdiction, additional privacy rights may apply under the laws of that jurisdiction.

4. Personal Information We May Collect

Depending on how you interact with us, we may collect the following types of personal information.

Identity and contact information

This may include:

• name;
• organisation;
• job title;
• email address;
• telephone number;
• business address; and
• professional profile information.

Enquiry and relationship information

This may include:

• enquiries;
• communications;
• meeting notes;
• requests;
• areas of interest;
• service requirements;
• relationship history; and
• correspondence.

Assessment, evaluation and diagnostic information

If you complete one of our assessments, evaluations, questionnaires or related tools, we may collect information such as:

• assessment or evaluation responses;
• organisational information;
• maturity information;
• readiness information;
• strategic priorities;
• operational information;
• technology information;
• leadership information; and
• related information voluntarily supplied by you.

Transaction information

Where relevant, this may include:

• products or services purchased;
• transaction records;
• invoices;
• payment status; and
• related financial or commercial information.

Payment card information may be processed directly by third-party payment providers rather than stored by us.

Website and technical information

This may include:

• IP address;
• device information;
• browser type;
• operating system;
• referral source;
• pages viewed;
• dates and times of visits;
• navigation behaviour;
• interaction events;
• approximate geographic information; and
• cookie or similar technology identifiers.

Marketing information

This may include:

• communication preferences;
• campaign interactions;
• advertisement interactions;
• email engagement;
• event registrations; and
• information about how you discovered us.

Information supplied during professional engagements

During consulting, advisory, mentoring, training, workshops or other engagements, clients may provide business or personal information that is reasonably necessary for us to perform the agreed services.

5. How We Collect Personal Information

We may collect personal information in several ways.

Directly from you

For example, when you:

• contact us;
• complete a form;
• complete an assessment or evaluation;
• download or request a resource;
• book a meeting;
• purchase a service;
• subscribe to communications;
• attend a workshop or event;
• participate in a project;
• communicate with us; or
• provide information during an engagement.

Information submitted through our websites may be collected or processed using contact-form, customer relationship management, booking, communication or workflow platforms that provide services on our behalf.

Automatically

Some information may be collected automatically through technologies such as:

• cookies;
• analytics;
• pixels;
• log files;
• session-monitoring technologies; and
• similar technologies.

From third parties

Where permitted by law, we may receive information from sources such as:

• referral partners;
• professional contacts;
• social media platforms;
• advertising platforms;
• event platforms;
• publicly available business sources;
• clients; and
• technology or service providers.

6. Why We Collect and Use Personal Information

We may collect and use personal information to:

• respond to enquiries;
• provide requested information;
• administer assessments and evaluations;
• prepare reports;
• provide consulting and advisory services;
• provide workshops, training or mentoring;
• manage appointments;
• manage customer and prospective customer relationships;
• prepare proposals and quotations;
• process transactions;
• deliver purchased services;
• manage contracts and engagements;
• provide customer support;
• improve our websites and services;
• analyse website usage;
• understand audience interests;
• evaluate marketing effectiveness;
• personalise relevant communications;
• conduct research and service improvement;
• develop and improve our frameworks, tools and offerings;
• maintain security;
• prevent misuse or fraud;
• comply with legal requirements;
• establish, exercise or defend legal rights; and
• operate and improve our business.

We seek to collect and use personal information only where reasonably necessary for our business activities or where otherwise permitted by law.

7. Assessments and AI-Enabled Processing

Some STEXEN assessments, evaluations, reports, tools or services may use automated processes, algorithms or artificial intelligence to assist with activities such as:

• analysis;
• classification;
• scoring;
• summarisation;
• preparation of reports;
• generation of insights;
• recommendations; and
• service delivery.

We seek to use these technologies responsibly and in accordance with applicable privacy and information-handling requirements.

Automated or AI-assisted outputs should not necessarily be interpreted as final decisions, professional conclusions or guarantees.

Where appropriate, human judgement, professional interpretation or further discussion may be used alongside automated outputs.

Where a decision could significantly affect an individual’s rights or interests, additional safeguards or disclosures may be provided where required by applicable law.

8. Cookies and Similar Technologies

Our websites may use cookies and similar technologies.

These technologies may help us to:

• operate our websites;
• maintain security;
• remember preferences;
• understand website usage;
• diagnose technical issues;
• measure marketing performance; and
• improve user experience.

Depending on the website and services enabled, we may use tools or technologies associated with providers such as:

• Google Analytics;
• Google Tag Manager;
• Microsoft Clarity;
• Rybbit;
• TruConversion;
• LinkedIn advertising and analytics technologies;
• Meta advertising technologies; and
• similar analytics, advertising or marketing technologies.

These providers may collect technical and usage information in accordance with their own privacy policies and practices.

You may be able to control or restrict cookies through your browser settings or through cookie-consent controls provided on our websites.

Disabling certain cookies may affect the functionality or performance of parts of a website.

9. Analytics and Session Information

Analytics and experience-monitoring technologies may collect information about how visitors interact with our websites.

This may include:

• pages visited;
• clicks;
• scrolling;
• navigation;
• device characteristics;
• session duration; and
• interaction patterns.

Where session-replay, heatmap or similar technologies are used, we use them with the aim of understanding website usability, identifying issues and improving user experience.

We do not intentionally use these technologies to collect sensitive personal information through website input fields.

10. Direct Marketing

Where permitted by law, we may send relevant communications relating to:

• insights;
• articles;
• assessments and evaluations;
• publications;
• events;
• services;
• workshops or programs;
• resources;
• business updates; and
• other information that may reasonably be relevant to you.

We may send such communications where:

• you have consented;
• you have requested information;
• there is an appropriate existing business relationship; or
• another lawful basis applies.

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the relevant communication or by contacting us.

Transactional, contractual or service-related communications may still be sent where reasonably necessary.

11. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, provide services, protect our interests or comply with legal obligations.

These third parties may include:

• website and hosting providers;
• cloud service providers;
• CRM and workflow platforms;
• email and communication providers;
• contact-form providers;
• analytics providers;
• marketing and advertising platforms;
• payment processors;
• booking platforms;
• accountants;
• legal advisers;
• insurers;
• consultants;
• contractors;
• technology providers;
• professional service providers; and
• government, regulatory or law-enforcement authorities where required or authorised by law.

We do not sell personal information.

12. Contractors and Service Providers

We may engage contractors, specialists, virtual assistants and other service providers to assist us in delivering services or operating our business.

Where they require access to personal or confidential information, we seek to:

• limit access to information reasonably necessary for their role;
• apply appropriate confidentiality or contractual arrangements where appropriate; and
• use reasonable measures to protect the information they access.

We may also use third-party technology providers to process information on our behalf.

13. Overseas Processing and Storage

Some technology providers and service providers we use may process or store information outside Australia.

For example, international providers of:

• cloud services;
• analytics;
• customer relationship management systems;
• artificial intelligence services;
• advertising platforms;
• communication tools;
• payment processing; and
• other technology services

may operate infrastructure in multiple countries.

Information may therefore be processed or stored in jurisdictions including Australia, the United States and other countries in which our service providers operate infrastructure or provide services.

We take reasonable steps appropriate to the circumstances when selecting and using service providers.

However, privacy and data protection laws in other jurisdictions may differ from Australian law.

14. Security

We take reasonable technical, organisational and administrative steps designed to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

Security measures may include:

• access controls;
• authentication;
• encryption where appropriate;
• security software;
• backups;
• restricted access;
• reputable technology providers; and
• internal security practices.

However, no internet transmission, digital platform, cloud service or information system can be guaranteed to be completely secure.

You should therefore exercise appropriate care when transmitting sensitive or confidential information electronically.

15. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• the purpose for which it was collected;
• providing services;
• maintaining customer or business relationships;
• maintaining contractual and business records;
• resolving disputes;
• complying with legal, taxation, accounting or regulatory obligations; and
• protecting legitimate legal or business interests.

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable legal, regulatory and technical requirements.

16. Access and Correction

You may contact us if you wish to:

• request access to personal information we hold about you;
• request correction of information you believe is inaccurate, incomplete or out of date; or
• raise a concern about how your personal information has been handled.

We may need to verify your identity before processing a request.

Access may be restricted or refused where permitted or required by law.

Where appropriate, we will seek to respond to requests within a reasonable period.

17. Privacy Complaints

If you believe we have mishandled your personal information, please contact us first so that we can investigate the matter.

We will seek to review and respond to your complaint within a reasonable period.

Where applicable Australian privacy legislation applies and you are dissatisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).

18. Third-Party Websites and Services

Our websites, communications or services may contain links to external websites, applications or platforms.

Those organisations operate independently and may have their own privacy practices, terms and policies.

We are not responsible for the privacy practices of independent third parties.

We recommend reviewing the relevant third party’s privacy information before providing personal information to them.

19. Children

Our websites and professional services are primarily intended for businesses and adult professionals.

We do not knowingly seek to collect personal information directly from children unless the relevant service legitimately requires it and appropriate authority, consent and safeguards are in place.

If you believe that a child has provided personal information to us inappropriately, please contact us.

20. Business Transfers and Organisational Changes

If Excellent Sense Pty Ltd undergoes or considers a:

• merger;
• acquisition;
• restructuring;
• financing;
• sale of assets;
• transfer of a business or business activity; or
• similar organisational or commercial transaction,

personal information may be disclosed or transferred as part of that transaction where permitted by law and subject to appropriate safeguards where required.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including where:

• our business changes;
• our services change;
• our technology or service providers change;
• our information-handling practices change; or
• legal or regulatory requirements change.

The latest version will be published on the relevant website and the “Last updated” date will be revised.

We encourage you to review this Privacy Policy periodically.

22. Contact Us

For privacy enquiries, requests or complaints, please contact us through the Contact Us button on this website.